今月2個目のハードディスクの故障は、24日に確認して、
その日のうちにRMA申請したのですが、Seagate の英語ページで申請してしまい、
送り先がシンガポールに成ってしまいました。
あれ、過去に送ったのは千葉だった筈なのに・・・
もしや、日本語のページから申請しなければ千葉が選択できないのか思い、
送り先の変更やキャンセルの方法をさがすも見つからず、
サポートページから英語でオーダーキャンセルをお願いしました。
土日を含めて3日程費やしてしまいました。
その後、キャンセルしたよと英語でメールが返ってきたので、
本日、日本語のRMA申請ページで申請すると、Chiba Japan が選択でき、
送り先を Chiba Japan できました。
ハードディスクは Seagate Barracuda 7200.10 320GB です。
故障したHDDのSmart情報
smartctl 5.40 2010-07-12 r3124 [i686-pc-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net
=== START OF INFORMATION SECTION ===
Model Family: Seagate Barracuda 7200.10 family
Device Model: ST3320620AS
Serial Number: 3QF0****
Firmware Version: 3.AAE
User Capacity: 320,072,933,376 bytes
Device is: In smartctl database [for details use: -P show]
ATA Version is: 7
ATA Standard is: Exact ATA specification draft version not indicated
Local Time is: Sat Sep 24 01:51:16 2011 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x82) Offline data collection activity
was completed without error.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 21) The self-test routine was aborted by
the host.
Total time to complete Offline
data collection: ( 430) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Log
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 115) minutes.
SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 102 092 006 Pre-fail Always - 4755832
3 Spin_Up_Time 0x0003 097 095 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 100 100 020 Old_age Always - 538
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 088 060 030 Pre-fail Always - 671723861
9 Power_On_Hours 0x0032 067 067 000 Old_age Always - 29406
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 020 Old_age Always - 853
187 Reported_Uncorrect 0x0032 099 099 000 Old_age Always - 1
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 061 049 045 Old_age Always - 39 (Lifetime Min/Max 39/40)
194 Temperature_Celsius 0x0022 039 051 000 Old_age Always - 39 (0 12 0 0)
195 Hardware_ECC_Recovered 0x001a 059 052 000 Old_age Always - 8100181
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 193 000 Old_age Always - 41
200 Multi_Zone_Error_Rate 0x0000 100 253 000 Old_age Offline - 0
202 Data_Address_Mark_Errs 0x0032 100 253 000 Old_age Always - 0
SMART Error Log Version: 1
ATA Error Count: 62 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.
Error 62 occurred at disk power-on lifetime: 29405 hours (1225 days + 5 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 01 4f 1f e3 e0 Error: UNC at LBA = 0x00e31f4f = 14884687
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
42 d0 00 00 18 e3 e0 00 00:15:47.193 READ VERIFY SECTOR(S) EXT
42 d0 00 00 10 e3 e0 00 00:15:47.392 READ VERIFY SECTOR(S) EXT
42 d0 00 00 08 e3 e0 00 00:15:47.379 READ VERIFY SECTOR(S) EXT
42 d0 00 00 00 e3 e0 00 00:15:47.363 READ VERIFY SECTOR(S) EXT
42 d0 00 00 f8 e2 e0 00 00:15:47.351 READ VERIFY SECTOR(S) EXT
Error 61 occurred at disk power-on lifetime: 29062 hours (1210 days + 22 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 00 46 2d 2f e0 Error: ICRC, ABRT at LBA = 0x002f2d46 = 3091782
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 40 07 2d 2f e0 00 00:15:31.999 READ DMA EXT
25 00 40 77 28 2f e0 00 00:15:31.990 READ DMA EXT
25 00 40 af 23 2f e0 00 00:15:31.979 READ DMA EXT
25 00 40 f7 1e 2f e0 00 00:15:31.977 READ DMA EXT
25 00 40 77 1b 2f e0 00 00:15:31.969 READ DMA EXT
Error 60 occurred at disk power-on lifetime: 10769 hours (448 days + 17 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 00 00 00 00 e0 Error: ABRT at LBA = 0x00000000 = 0
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
29 00 20 48 9e a0 e0 00 05:59:07.094 READ MULTIPLE EXT
39 00 08 49 32 b1 e0 00 05:59:06.121 WRITE MULTIPLE EXT
39 00 50 ae 58 df e0 00 05:59:06.120 WRITE MULTIPLE EXT
00 00 10 00 00 00 00 ff 05:59:06.120 NOP [Abort queued commands]
c6 00 10 01 00 00 a0 00 05:59:06.120 SET MULTIPLE MODE
Error 59 occurred at disk power-on lifetime: 10769 hours (448 days + 17 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 2f 3f b8 93 e0 Error: ICRC, ABRT 47 sectors at LBA = 0x0093b83f = 9680959
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 40 2e b8 93 e0 00 05:54:57.409 READ DMA EXT
25 00 01 9e ed 5f e0 00 05:54:57.394 READ DMA EXT
25 00 01 d9 f2 1f e0 00 05:54:57.394 READ DMA EXT
25 00 01 00 0d e0 e0 00 05:54:56.951 READ DMA EXT
25 00 01 00 00 00 e0 00 05:54:56.513 READ DMA EXT
Error 58 occurred at disk power-on lifetime: 10769 hours (448 days + 17 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 2f 3f b8 93 e0 Error: ICRC, ABRT 47 sectors at LBA = 0x0093b83f = 9680959
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 40 2e b8 93 e0 00 05:54:57.409 READ DMA EXT
25 00 01 9e ed 5f e0 00 05:54:57.394 READ DMA EXT
25 00 01 d9 f2 1f e0 00 05:54:57.394 READ DMA EXT
25 00 01 00 0d e0 e0 00 05:54:56.951 READ DMA EXT
25 00 01 00 00 00 e0 00 05:54:56.513 READ DMA EXT
Error 58 occurred at disk power-on lifetime: 10769 hours (448 days + 17 hours)
When the command that caused the error occurred, the device was active or idle.
After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
84 51 2f 3f b8 93 e0 Error: ICRC, ABRT 47 sectors at LBA = 0x0093b83f = 9680959
Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 40 2e b8 93 e0 00 05:54:57.409 READ DMA EXT
25 00 40 ee b7 93 e0 00 05:54:57.394 READ DMA EXT
25 00 40 ae b7 93 e0 00 05:54:57.394 READ DMA EXT
25 00 01 00 00 00 e0 00 05:54:56.951 READ DMA EXT
25 00 01 00 00 00 e0 00 05:54:56.513 READ DMA EXT
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Short offline Aborted by host 50% 29406 -
# 2 Short offline Completed without error 00% 25680 -
# 3 Short offline Aborted by host 50% 29406 -
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.